Bradley's Buzz

Me Can Help You, Sir?

I was just on the phone for what felt like 12 hours with Sprint PCS. I recently read in the paper that Sprint was charging West Hollywood residents a Los Angeles city utility tax and when I checked my bill what do you know? I had the charge so I rang up the "customer solution specialist" but instead had some automated woman who thought she could help me. She told me to speak clearly and tell her my reason for calling so I said, "You are charging me the wrong city utility tax." To which the robotic woman said, "You are having problems with wireless internet." And then she asked me to say "yes" or "no" if that was correct. I told her uh no! To which she robotically replied, "I'm sorry I must have made a mistake. Please tell me how I can help you."

I responded, "You are charging me the wrong utility tax you dumb piece of computer shit," to which she said, "You want to change your billing address. Is that correct?" When I said "No" again, I think the actual robot woman got exasperated with me as well. Finally she gave me three options of how she could help me. She could 1. Help me get my minutes spent 2. Tell me how much my current bill was or 3. Get one of the "customer solution specialists" on the line. I opted for 3 and let me just say the real thing wasn't all that much better.

posted by swivek @ 12:03 PM